-Providing technical support to thousands of web-designers and achieving a high level of customer satisfaction; -Troubleshooting of the company software, collaborating with the development team to assign bugs and test fixes, and as a result improving an overall experience of using company products; -Monitoring the forums and helping users on the forums – proving tips, workarounds and custom modifications for customers’ websites; -Investigating users’ FAQs, writing, maintaining the technical documentation which decreased the amount of repeating questions; -Holding team meetings, discussing possible improvements with the managers, gathering customers’ feedback to follow the latest wishes and needs of web-designers.

На протяжение последних трех лет занимаюсь подготовкой школьников и студентов к различного рода экзаменам и контрольным работам.

Математики и информатики, Механика. Прикладная математика