Objective: Leading delivery function in Conscensia Kyiv, responsible for engaging, supporting, retaining and delighting the key customer • Built quality relationships with a client company, including top management in US and client’s representatives in Kyiv • Successfully mitigated differences, facilitated improvement of cooperation between companies • Analyzed gaps in soft skills knowledge base for both developers and team managers. Developed number of trainings which resulted in improvement of team-customer relationships and team work in general Trainings: 146 hours /Business communication, Effective use of Communication tools, The Art of presentation, Building relationships, People management, Team motivation

Objective: Developing a perspective market entry plan based on research and analysis of specific regions for Indian manufacturing СompanyX • Successfully finished the project 2 weeks ahead of deadline as timing has become a priority due to team’s findings. As it was suggested CompanyX has chosen another region for expanding and made it to the top 5 of suppliers in this region within 1.5 year

Objective: Developing and adapting global processes to follow fast growing company size. Supporting staff through changeover period • Based on analysis of company’s core functions developed new processes in use, including project planning, delivery, data analysis, communication, etc. • Introduced project tracking tool allowing distributed team to work in cohesion • Company’s operational efficiency increased by 25% within 3 months of implementation new processes Trainings: 122 hours /Business communication, Effective use of Communication tools, Multicultural team, Building relationships, Project delivery, Account management

Objective: Assuring company’s profitability and steady growth in unstable economic situation. Minimize staff turnover while creating healthy and competitive work conditions in both teaching and operations departments • Revenue in private sector has increased by 65% within 4 months of implementing new marketing strategy • Staff turnover rate was as low 10% compared to 44% for previous year • Taking over a company with a negative profit margin brought it to stable positive within 6 months as a result of improved internal processes, implementation of motivation program for employees, new marketing approach and drastic changes in customer service for both corporate and private clients • Built strong relationships with client companies representatives allowing upsell additional services Trainings: 290+ hours /Business in English, Communication tools, The Art of presentation, Team motivation, Customer service, Team reload/

Objective: Developing remote learning system including online classes, webinars and knowledge base. The system allows students to keep up with a study process if they are unable to attend classes personally • Developed Live knowledge base to assist teachers in quality lesson building • Implemented Daily online QAs with a native speaker became which was fully booked after 6 weeks from a trial session • Our Web based study system was incorporated with traditional classes and has been chosen in top 3 reasons why students preferred our establishment to others

Objective: Engaging and educating CS teachers team while improving daily school experience through the use of technologies for all parties – students, teachers, parents • Developed Interactive portal for students which provided possibility not only to keep up with learning aspects but lead to improvement in social life and school-wide event planning and organizing • Leading team of 6 CS teachers organized tech support system for other teachers in use of computer and multimedia equipment while incorporating it to the classes they give • Series of mini books developed for students of 5th to 11th grades has won regional award and had been used by number of schools throughout Crimea Trainings: 60+ hours /Interactive portal, Multimedia boost for your class, Individual approach in teaching/

Economics, Economic Cybernetics

Economics, Economics and Entrepreneurship Bachelor of Science

Cisco instructors training Academy, IT

Shafston International College (Gold Coast, Australia), English